Help & Support
Need help with your SHIFT deck or Companion? You’ll probably find what you need below.
Getting Started
There’s no single right way to use SHIFT.
Choose a card based on what you need, draw one at random, or combine several cards into a short practice.
If you already have a deck, visit Getting Started for ways to use it.
Using the Cards
The five SHIFT categories are:
- Calm — Soften stress
- Energy — Build energy
- Ground — Feel steady
- Reset — Clear tension
- Aware — Check in
Each card tells you when the practice may be useful, how long it takes, and how to do it.
SHIFT Companion
The SHIFT Companion is the digital extension of your deck.
You can browse cards, save favourites, build flows, access guided practices, and use SHIFT when your physical deck isn’t nearby.
Open the Companion at:
companion.shiftcarddeck.com
Companion or Access Problems
If your access code isn’t working or something in the Companion isn’t behaving as expected, email:
Please include:
- The email you used for Companion access
- Your phone, tablet, or computer type
- Your browser if relevant
- A short description of what happened
- A screenshot if it helps explain the issue
Orders, Shipping & Damaged Decks
If your order is missing, incorrect, damaged, or you have a shipping question, email:
Please include your order number and a photo if the product arrived damaged or incorrect.
Returns & Refunds
For questions about a return or refund, email:
Please include your order number and a short explanation of the issue.
Using SHIFT Safely
SHIFT is a general wellbeing toolkit designed for everyday practices involving breath, movement and attention.
Follow the instructions provided and stop any practice that causes pain, dizziness or significant discomfort.
SHIFT is not responsible for injury, loss or damage resulting from improper use, misuse, or use outside the intended instructions.
The SHIFT Companion is provided as a supporting digital tool. Availability and performance may vary depending on your device, browser, internet connection and software updates.
SHIFT is not medical care and is not intended to diagnose, treat or replace advice from a qualified healthcare professional.
MORE PERSONALISED SUPPORT
Need more than the deck?
Sometimes a card can help in the moment, but there may be something bigger you want to work through.
I offer 1:1 Conscious Coaching for people who want more personalised support around stress, patterns, decision-making, creativity, or feeling stuck.
Explore 1:1 Coaching